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Post by gullyfoyle on Apr 12, 2013 2:50:29 GMT -8
Post 2 of 2 Here is the outcome. I watched the spindle go well past the edge of the board (approximately 1") on the right side. As you can see the left side is "skewed" in towards the center of the board & the right side is "skewed" away from the center of the board. I have no idea what could have caused this or what to do about it. Any feedback is appreciated. You ran border first and still it came out like that? If that's the case maybe the circuit board is bad. Honestly the Olivers and Icarvers are manufactured by GEETECH. The site information is in the help section of I-Picture. Contact them. Everyone else is a sales rep and for techie stuff they report back to GEETECH. |
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Post by gullyfoyle on Apr 12, 2013 2:52:43 GMT -8
Also might want to look at the scan step, and use the default .2 the 1/50" bit is .508 mm, so a scan step of .4 is almost the diameter of the tip of the bit, that's why you see those lines in the carve. Or could be a power fluctuation, especially if some one turns something on that is on the same circuit. The standard supplied bit is 1/32. The 1/50, R05 is purchased separately. Funny because the 1013 videos on Youtube clearly show the selection of the R05. |
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Post by Deleted on Apr 12, 2013 3:30:58 GMT -8
Same thing happened to me , but it was a one time occurrence (so far) and I was just speculating on what might have taken place. Still don't know why mine did it that time and have done about 7 pieces since with no problems. I looked at the gee code and did not see any errors in the code and have since deleted it. As far as scan step I prefer to use the .2 because I get good results. I don't think I would say, set the scan step for an 1/8" endmill so that it would be trying to carve almost the full 1/8" each pass, sharp or dull and expect to get a good result. If the machine would run at about 25,000 rpm it might work out well. You are right about the tech stuff, it seems hard to get on the spot advice for solving problems.
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Post by gullyfoyle on Apr 12, 2013 8:28:34 GMT -8
irestore
Just happened to me. I checked border and everything was fine. Left it alone and the cut was going about half an inch beyond the wood on the side the panel is. You can tell where it started to drift at an angle.
Had lots of lines also. That never happened before.
I've done about 25 cuts at various speeds and depth and this is the first machine caused screw up. Other than the line down the middle on slow cuts, which tech support still has not resolved.
Makes me wonder if the boards are buggy. I know with pc's, and some other electronics, there were big issues with both capacitors and the type of solder used. Heat, from continued use, would destroy them. Manufacturers knew about the problems but opted for warranty to run out.
As I understand it every machine manufactured in 2013 has a different board, thus the differing firmware and HMI. It could be the previous boards were bad.
I'm still under warranty, and my first complaint about the line in the middle was a few days after delivery. I'm asking for a new machine, not refurb, to replace the one I have.
For the money spent there is absolutely no excuse for any of these problems, nor the virtually nonexistent tech support.
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Post by irestore on Apr 12, 2013 8:31:55 GMT -8
Yes, I ran the border & watched it the entire way.
After running this job, I reviewed everything I did to see if I had made some sort of error. I didn't find any, so I ran the job again using the same Gee Code & let it go to about 30% & it stayed on the board. Very strange.
Yes, I purchased a 1/50" bit from Oliver at the suggestion of someone on the forum. I was using it because of the size of the letters & the limited spacing in between.
I tried to upload the Gee Code, but the file is too big.
Thanks for all the feedback.
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Post by Greg on Apr 12, 2013 8:34:21 GMT -8
Gully were you cutting his picture or one of yours?
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Post by gullyfoyle on Apr 12, 2013 14:57:51 GMT -8
Mine.
Totally different pic.
Previous cuts were just fine.
Machine sounded kind of strange too. One of the 3d printers had acceleration turned off a while ago and it reminded me of that. Clunky.
Strange because last cut was fine.
I've never had this happen before. This was a truly ugly cut. It looked fine in preview, border ran fine.
I mark the corners of the border in case I want to adjust where the image sits.
First couple of lines met the border mark. When I came back it had all shifted.
I just measured and there was an immediate jump of half an inch with a gradual curve into a little over three quarters of an inch. That is where ended the cut.
It isn't a straight line as would be expected.
I could understand a power fluctuation screwing up a line or two. I can understand I-Picture screwing up the image, but that would be caught when running border. I've been off before and had to recenter.
It looks as if they all fail to the same side. Suggests a hardware problem. Could be a firmware bug, remember the floating point thing with Pentiums? Or all the various browser and os bugs, some game systems have been bricked by firmware errors.
If it is something serious, will Oliver allow the warranty to run out forcing repairs to be paid out of pocket? Is that why tech support drags it's feet? Or maybe Oliver has no tech support and everything comes direct from GEETECH.
I looked through the General forum and could not find anything similar.
Then again, didn't someone say they tried to update using the General 1.004 firmware had problems. Sounds as if the firmwares differ.
Plus the .pp files are Icarver files not Intellicarve.
I know all the 2x firmware are on new circuit boards. Could there be bad boards? It's been known to happen.
Could the motors be knocked out of alignment over time?
Didn't someone mention having a stepper motor replaced?
Monday I'm on the phone to Oliver. I started reporting problems from almost the first day and they still haven't been resolved. And no one offered me replacement hardware.
After all we are dealing with Chinese mass produced products. That is a long distance to have our problems solved. And it isn't like there hasn't been a track record of bad products with poor quality control.
If this is the first sign something serious is failing I want either a new replacement machine or a refund.
It's one thing to screw up a cut because you misjudged depth, or got the image gradient wrong.
This is definitely hardware related. With mine that makes three examples of the same problem with the same description from this forum.
Considering there are less than ten people here that is a fairly good size sample. Reading through the various threads more than half the people posting have had a problem of some sort.
If you have a problem get it on record just in case you are near the end of the warranty period. If you call get a name and write the date, if you e-mail keep the e-mail as proof you contacted Oliver within the warranty period.
We all paid good money and expect a quality product.
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Post by gullyfoyle on Apr 12, 2013 15:01:35 GMT -8
irestore
Do you have any issues making slow speed cuts?
The 1/50 is nice for details, must look amazing on Lithographs.
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Post by irestore on Apr 12, 2013 16:42:38 GMT -8
gullyfoyle,
I have only used it for a 3 projects. The first project was the same plaque that I did twice because I ruined it during finishing. It was the one I posted previously in this thread showing the lines in it. I ran one on "Low" & it took like 13 hours to complete. It was a bit "fuzzy" but not terrible. The other instance of that project, no issues except it had the lines in it. Waiting for Oliver to report back on that. (See previous posts in this thread)
The 2nd project (3rd carving) was this one & I didn't get far enough along to see the results.
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Post by gullyfoyle on Apr 12, 2013 17:40:05 GMT -8
My first ten or so were on slow. All had a line dividing the carve running dead center along the x axis, left to right. Either side of the line was a hair off. Noticeable but it acceptable and fixable with sanding. I switched to normal or fast and had the line once or twice, I think at normal. I notified tech support as soon as it started happening. Basically once the machine was delivered. Still no resolution, not even a hint of interest from them anymore. Take the time and read back through the various threads. The majority of posters have had problems of varying severity. Go to the General forum, basically the same machine. Very few problems and they are addressed right away. I think the Olivers are bad. Maybe just a bad production lot, maybe something else in the design. I think the problems are being ignored until we are out of warranty, then we will have to pay out of pocket. I think the skewed carves are the first signs of electronic failure. Three different carvers, and I think Bob's had been repaired or updated some such, having the same skewing. All happening within a few weeks of purchase. That does not build confidence. We are on an Oliver forum, why isn't someone from Oliver communicating with us? Go to the general forum and Steve the Director of Marketing troubleshoots problems. I think they know they have a bad machine. I think they intend to ignore the issue until we are out of warranty. I don't intend to piss away good money on a product that is already beginning to fail and no fix is being offered. And no one from the company cares to even comment on. www.generalcnc.ca/user_forum |
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Post by Greg on Apr 12, 2013 21:37:19 GMT -8
I want to check something, what is the version number to all your firmwares?
Also when I first got mine more than 6 months ago I had error 21 and was told to check the board wire connections.
I unplugged and re plugged every connection to my board, I have not had a problem since.
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Post by gullyfoyle on Apr 13, 2013 3:31:46 GMT -8
I'm on 1006 HMI and 1.004 firmware.
The 2x firmware and HMI belong to the new circuit board.
Old boards can not upgrade to new firmware, and vice versa.
You opened the keyboard cover and unplugged then replugged the connections? How many were there? Did you have to remove the board, were there more screws connecting the board to the base, to access any of the plugs?
The plaque with the serial number on mine claims my machine is an Icarver, not an Intellicarve. Do they all say that?
The plaque is also supposed to carry the HMI number and firmware number as well as the serial and other information. Mine doesn't.
I wrote GEETECH and they told me about the circuit boards. The e-mail the new boards were do to meeting CUS standards over a switch.
I received an e-mail from Oliver, when I requested a new board, stating they were waiting for a board from China to send me a new machine. Why not just send me the board? Unless there is something else requiring replacement.
All Intellicarver manufactured in 2013 require the new board and switch. Mine was sold in Jan 2013. It was manufactured in 10/12.
But I think Oliver was supposed to sell ONLY the updated carvers.
I think that there was bad hardware, switch and circuit board, that did NOT meet US code. Fire hazard, electrical hazard, whatever the story.
Or maybe the switch and boards were manufactured improperly, as with the solder issue from some companies.
Lot's of little pieces point to something. Obviously Oliver will never come clean, it would cost them too much to replace the machines.
They will wait until we are out of warranty then make us pay for parts they knew were defective.
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Post by Deleted on Apr 13, 2013 3:49:32 GMT -8
I bought my machine back in August of 2012 and yes for me from day 1 new out of the box my machine would not run kept getting either error 21 or 26 and shut down immediately, called Oliver machine but they were all out of town at a woodworking machinery show in Atlanta, just could not get any answers cause you could talk to no one. I finally posted on their face book page and that's when I got a response. First it was the connectors issue which i simply unplugged and reconnected, then they sent me a firmware update which did not solve, then they sent me an HMI update and finally after 3 days my machine would run. Crazy stuff for something one just spent 2 Grand on.
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Post by Deleted on Apr 13, 2013 3:58:39 GMT -8
I did have the spindle motor quit on me and they sent me a new one under warranty, but I had to wait until they could get one, as apparently there is no stock of parts for these things. After replacing the motor and getting the machine up and running again my curious mind began to want to see what had failed on the motor and since Oliver had made no request that the broken one be sent back I decided to take it apart, so my discovery for the failure was that a small piece of the spindle magnet had broken off and when it had whirled around in there long enough...kaput, failure.
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Post by Greg on Apr 13, 2013 8:02:16 GMT -8
To me and I'm just thinking out loud here, to me the cut looks like the picture the machine is seeing is being skewed away from the Y by errant signals.
Think of a TV picture getting out of line because its loosing the signal.
I think this board is really sensitive to outside signals I say this because several times I have had the machine shut down on error because I was using a shop vac to lean my work while it was running.
I NEVER do that now plus that is not that uncommon from my research most cnc machines warn about using a vac or other equipment while the machine is running they claim static electricity will short the boards.
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