I know several people have mentioned that they don't have a email address to contact Oliver with, so I've posted below a couple of people that I've worked with lately who tried hard (and hopefully) succeeded in getting me answers from the factory on fixing a hardware/software problem. By far, the best way to get quick answers is to call them after 8 AM PST
Judy Y. Chuang firstname.lastname@example.org
Nick Sipes email@example.com
Remember that Oliver is on Pacific time, or four hours behind EST. So don't think that east coast questions will be immediately answered at 8 AM. I did receive answers from both of them in timely manners, especially considering that they had to also get answers from the factory in Taiwan.