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Post by Deleted on Mar 17, 2015 11:33:50 GMT -8
Just in case you wondered what was under the cover on the top back of your machine, but didn't want to void the warranty by removing it. Recently I experienced a problem with the USB port, which ended up requiring that I spend $295 on a new motherboard since the USB port is soldered onto the circuit board. Picture one shows the problem, the little plastic piece that is inside the USB port to hold the flash drive firmly inside ended up breaking on me - it might have been temperature induced since my garage was in minus 32 degrees for a few weeks while Indiana enjoyed February. Picture 2 shows what you'll find when you take off the six screws that hold the black cover on the back of the machine. Note that you need to be careful, these six (6mm) screws are not held in, and you need a cloth or something to catch them when you tip down the cover. Picture three shows you the motherboard, the USB port is the silver rectangle at the top right of the motherboard. The motherboard itself is held in place by 4 screws - one in each corner. Picture 4 shows another view of the motherboard. Being careful to insure I got the wiring correct, I took these pictures so I could refer to them if necessary. It really wasn't since the plugs and sockets are all different, the only thing to be careful of is the little locking "ears" on the sockets, you don't want to break them off when taking the wiring off. You push the wiring plugs back onto the motherboard and you are wired and ready to go. My machine, however, is two years old. When I started it up the fan came on just perfect and the switches all lit up. On the display though the first thing I got was "Initial - Version Error". After a few seconds, the message changed to "Error 21, Reset Motion". A phone call to Nick at Oliver Machinery informed me that I needed to update my ipicture software since mine was an older version. He has sent this to me on a flash drive to install on my computer for future projects, I will update this post when it comes in if it doesn't just drop in and work. My first plan was to take the old motherboard and have them remove the USB port and solder a new one onto the circuit board to give me a replacement board, but since the software changes I guess that idea doesn't work for me. Attachments:
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Post by Deleted on Mar 29, 2015 17:03:12 GMT -8
It's been two weeks now since I called Oliver and spoke with nick who promised to send out the software the next day. Yet somehow I don't have it still, so the machine sets idle. I'm not a happy camper with Oliver right now, repeated emails are now going unanswered.
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Post by Deleted on Mar 30, 2015 3:23:58 GMT -8
Rick, sorry to hear but I must tell you that the only way to get anything resolved is to call them. Through out my ownership of this machine ( 2 1/2 years ) I have sent numerous emails to oliver and I have yet to EVER get a response to an email, sad very sad. On day 1 of my getting my machine, it had to be updated before it would function. Dan at oliver sent me the updates in an email attachment and I loaded them onto a clean empty usb stick and ran the updates. Those files can be sent to you in email in a matter of minutes ....much simpler than waiting for snail mail ( my bet is that it has not been sent to you yet ) The updates listed on their web page I believe only apply to the older machines, so I would not try them, might cause worse problems. Hope you can get some resolution when you call them.
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Post by Deleted on Mar 30, 2015 17:49:12 GMT -8
Nick has been decent about returning my emails, he seems new but ok. I had emailed him Friday asking him to Next Day the software to me, no answer so I emailed him again Sunday night and he responded first thing Monday morning saying that it had gone out. Has not arrived yet. Nick originally wanted to send it to me via email, some gal in the background said he had to ship it to me.
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Post by Deleted on Apr 5, 2015 17:20:29 GMT -8
After repeated calls and three weeks, I finally received the updated ipicture software that they told me would fix my problem. Everything installed great on the computer, but apparently that isn't the problem since I continue to have the same problems as before....The screen reads "Initial Version Error", then switches to "Error 21 Reset Motion". So now I'm getting pissed, left an email (this being Easter Sunday) asking them to have an expert call my cell phone on Monday, I doubt it will happen. Not very impressed with their customer service.
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Post by Deleted on Apr 5, 2015 17:58:21 GMT -8
Rick, I would have never thought the problem is with your I -Picture software to start with. Nothing on your computer changed because you replaced the motherboard on your machine. The problem has to be with the firmware version and the HMI file on the machine, if you read the instructions on the oliver page it tells you how to update both. HOWEVER , the versions they have available on their page, I believe those are for earlier versions of the 1013 which would be like mine or maybe yours but your new motherboard may be require newer or different vesions of those files.
When I first received my machine it had the same problem. Dan emailed me those files to do the update........so they can be emailed to you. HMI ( human machine interface ) and the Firmware updates
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Post by Deleted on Apr 6, 2015 5:36:26 GMT -8
My version of I-Picture is 1.2 , is the one they sent you a different version than mine?
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Post by Deleted on Apr 6, 2015 17:34:07 GMT -8
Bob, you're right and I thought it was firmware from the beginning but for some reason Nick felt that I had to update the ipicture to 1.2. I did receive a call today from an engineer, which I'm guessing was from the factory and not Oliver, and she confirmed that it was firmware and that she'll email me the fixes tomorrow which I'll have to put on a flash drive and install into the machine. She said something about using a paperclip as a "jumper" but that would be included in the instructions. So we made another baby step towards solution, let's see if she follows up. I'm finding my patience tested by this, the machine has been down for 7 weeks now and projects keep backing up.
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Post by Deleted on Apr 6, 2015 18:34:09 GMT -8
Rick, the jumper is for the HMI update procedure and yes a paper clip will work however I put electrical tape on the paper clip only leaving enough exposed to be able to fit in the connection holes. I just did not want to take the chance of any of the metal paper clip touching any other circuitry. Here is the link to the HMI update: link The last part about version of HMI will be different than what this article says. You will have to load each one Firmware and HMI separately so there is nothing else on the USB stick other than what you are working on at the moment, I am not sure which operation you do first but hopefully that will be with the instructions you receive. I hope that finally resolves your problems so you can get up and running. I just looked again on Oliver page and you do the Firmware first, then the HMI update |
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Post by Deleted on Apr 7, 2015 13:05:18 GMT -8
Turns out that my machine was built right at the time they were changing from a version one to a version 2, I believe that they are talking about the HMI board. If this update doesn't "take", they will send me a new board to install so everything works. Hopefully.
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Post by Deleted on Apr 10, 2015 6:22:04 GMT -8
Ok, I think after 7 weeks I might have a working machine again. Warning to anyone who's machine was built around December 2012 (it's on the nameplate on the back of the machine), this is right around the time when the factory was changing from a version one board configuration to version two. I believe that my problems were more severe in fixing than most because when I bought the new motherboard, they sent me a version two (correct for this era) while my HMI cards were still version one. They had me update the HMI circuit board with software, which had zero effect. Today they had me update the Firmware software, which apparently has everything operating normally again, though I have actually cut a piece yet. I've got a couple of questions into Oliver right now for clarification, but I think that what they essentially did was "dumb down" the version two motherboard to work with the version one HMI board. I'll post again if this is incorrect.
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Post by Deleted on Apr 10, 2015 17:12:36 GMT -8
Well, I 've got my fingers crossed for you and hope that they have you running right again.
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Post by handycat on Apr 14, 2015 11:31:44 GMT -8
To avoid damage to the motherboard, install a USB extender Cable with a dash mount. The Flashdrive can now be plugged in anywhere convenient, and you don't have to find the port if the machine is bassawackers.
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Post by Deleted on Apr 15, 2015 14:45:34 GMT -8
Handycat, that is a really good idea since the extender port is what would break rather than the machines - a great cost savings since a new motherboard is so expensive. Love your "ratfink" by the way, I had a number of those figures back in my (distant) youth.
Bob.....the machine appears to be working well. Cut a sample piece on high speed just to see if it would work, then recut the piece (buffalo head nickel that I've been working on) on slow to test the results of my photoshop work. The machine cut well in both modes, now I just need to purchase some new bits because I put off doing that while the machine wasn't working.
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Post by Deleted on Sept 11, 2016 9:10:52 GMT -8
And here we go again, the USB port again broke just as I started to finish a project. That extender idea mentioned above was a good one, but my extender never seemed to give me a great connection and would either not be recognized by the 1013 or work fine. I finally gave up. My fault, I should of figured out a permanent fix before screwing up another motherboard.
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